We Are Different From Other Shelters

Why We Are Different

All emergency shelters provide a meal and a place to sleep.  Because Family Promise of WNY runs a small-scale program, we are able to offer guests an array of services that are above and beyond what typical, bigger shelters can provide:


  • The ability to keep families together which include fathers and teenage sons.
  • Intensive case management that feels personal and tailored specifically to each family in order to help guests meet their goals.
  • A home-like environment where guests are encouraged to get to know one another and where our staff and volunteers know every one of our guests by name. 
  • A clean and secure building located in a quiet, residential neighborhood that is close to bus lines 1, 2, 15 and 18 and in walking distance of downtown Buffalo.
  • A fully-equipped Day Center where guests can receive mail and which includes internet, telephone, laundry facilities, showers, TV equipped with video games and DVDs and private spaces in which each family can relax and keep their belongings secure.
  • A hot, nutritious home-cooked dinner every night that includes fresh fruits and vegetables.
  • Overnight accommodations at a local congregation.
  • Assistance getting children to school upon entrance to our program while school buses are getting rerouted to the Day Center.
  • Personal space in our shared kitchen to store and cook food.
  • An array of baby items to borrow, such as cribs, strollers, etc.
  • Security Deposit Assistance on a case-by-case basis for families whose only impediment to permanent housing is covering initial rental costs.
  • 1 year of graduate support when families exit our program
  • An amazing hospitality network of hundreds of volunteers from our community who serve over 18,000 volunteer hours annually