Who Family Promise of WNY Serves

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We Accommodate ALL Families

Family Promise is open to all families, regardless of race, religion, age, or sexual orientation.  Eligible families consist of one or both parents or guardians who are caring for at least one child under the age of 18 and pregnant women with or without children. We do accept families which include fathers and teenage sons.  


If you are a family in need of services, go to the Department of Social Services at 158 Pearl Street, 1st floor and look for the window that says "homeless".  Bring all your identifying documents.  Families will be referred to our program from there.  Families are accepted into our program between the hours of 9:00am-1:00pm Monday-Friday.

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To be accepted, families must:

  • Register as homeless with the Erie County Department of Social Services and be referred to our program.
  • Complete an initial assessment with our Case Manager.
  • Have no active substance abuse, untreated mental health issues or recent incidence of domestic violence.
  • Abide by our Guest Guidelines.
  • Be capable of participating in a family environment supervised by volunteers.

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Our Model

Our Model rotates guests between our Day Center and faith communities across Erie County.  Every day we transport families to our Day Center in downtown Buffalo in time for kids to catch the bus and parents to attend to the business of finding stability and shelter while working closely with our Case Manager.  Every evening, we transport guests to a faith community in our network where they receive a hot dinner and overnight accommodations.  In the morning, we provide transportation back to our Day Center.  Every week, families are welcomed into a new faith community.

Testimonies from Our Former Guests

Derek's Testimony

"We had a great experience at Family Promise.  Our family is most grateful for this program enabling us to stay together during this difficult time.  We will treasure the wonderful memories with everyone we met and spent time with.  Please accept our warmest thanks as we move forward in life with a brand new start."

Misty's Testimony

"I'm very thankful that we were able to be a part of the program.  Family Promise gave my family something to look forward to every morning - we knew we were going to be treated not as just homeless people but as a part of the real world.  We got to maintain our dignity and self-respect and my family stayed together and we were happy.  Thank you Family Promise."

Jeffrey's Testimony

"I feel as though Family Promise has gone over and beyond for me and my family and assisted us to the best of their ability and we wouldn't ask for anything more.  I just want to say 'thank you' for helping me and my family when we needed it most.  There will never be enough words to express our appreciation - Thank you, thank you."

Victoria's Testimony

"The people at Family Promise really feel like a family.. . not something you would expect from a shelter.  They always made myself and kids feel at home.  They are people who genuinely care."

Christina's Testimony

"I feel really good being here.  I often feel judged by people or have to face 'how did she get into this situation. . . especially with kids?'  I haven't felt judged by anybody here, not for a moment since being here.  Everybody has been so nice to me."

James' Testimony

"We are grateful for everything.  There were times we felt discouraged and we were feeling low and all the Family Promise team reassured us that everything would be alright.  And it was!  I would recommend Family Promise to anyone in need of help.  In tough times, Family Promise was our glue and held us up.  Thank you x1000!"