Our Services

We accept families regardless of race, religion, age, or sexual orientation.  Eligible families consist of one or both parents or guardians who are caring for at least one child under the age of 18 and pregnant women with our without children.   

Families are accepted into the program during regular business hours.  To be accepted, families must: 

  • Register as homeless with the Erie County Department of Social Services and be referred to our program
  • Complete an initial assessment with our Case Manager
  • Have no substance abuse, active domestic violence or untreated mental health issues
  • Abide by our Guest Guidelines
  • Be capable of participating in a family environment supervised by volunteers

All Family Promise of WNY guests receive:

  • A safe, home-like environment where your family can stay together during the crisis of homelessness
  • Intensive case management to assist you in finding housing, employment or other services to get started on the path toward stability
  • Overnight accommodations at a local congregation
  • A hot dinner
  • Access to our Day Center with internet, mail, guest phone, kitchen, laundry, shower and private bathroom

If you are a family that needs services or if you know a family in crisis, please call our Family Promise Case Manager, Denise Morse, at 771-3007. 

Real Life Testimonials

  “When  I first came to Buffalo I had nowhere to go. Thanks to Family Promise  of WNY me and my son had a place to stay while we looked for a home. The  staff was very helpful and never gave up until I found a place to live.   I would just like to say thank you Family Promise of WNY for  everything that you have done for me and my son."

Former Guest Family of Family Promise of WNY   

  “My  family and I lost our home and had no one to turn to and nowhere to go.  Family Promise of WNY was especially helpful during our stay. They  never made us feel homeless, just temporarily displaced.    We’re now in  our own home and we still have the friendship and support of Family  Promise. Family Promise is more than a name, it’s a promise to help your  family.”  
Former Guest Family of Family Promise of WNY   

Family  Promise of WNY offered Rose’s  family a place to live, meals on the table, and a sense of community  while she searched for affordable housing.  In just three months, Rose  enrolled her boys in the Buffalo  School of Technology and she found work at Macy’s Department Store.  Today, Rose’s family  lives independently.  Throughout the entire experience, Rose’s  determination and eternal optimism never faded, and she is on the path  towards a bright future for her family.