Testimonies from our Former Guests
A graduated mom's feedback:
"Family Promise meant everything during our stay. I was able to meet a variety of people from different religions and backgrounds from myself and learn a lot. All employees of Family Promise were welcoming and made me and my daughter comfortable while residing here. Staff go above and beyond to get you the help and resources you need on your journey so you can start the next chapter of your life once you secure housing. Thank you for everything!"
A graduated dad's feedback:
"Family Promise has meant everything to me. Without y'all I wouldn't be doing as good as I am now. You all have worked with me and I can't thank you enough. The staff are awesome. I'll never forget my stay at Family Promise. Me and my son very much appreciate you all. When I first signed up for a shelter, I was so scared. But being at Family Promise made things easy. You all are a big help and I thank you. God bless you all!!!"
Who Family Promise of WNY Serves
We Accommodate ALL Families
Family Promise is open to all families, regardless of race, religion, age, or sexual orientation. Eligible families consist of one or both parents or guardians who are caring for at least one child under the age of 18 and pregnant women with or without children. We do accept families which include fathers and teenage sons.
If you are a family in need of services, go to the Department of Social Services at 158 Pearl Street, 1st floor and look for the window that says "homeless". Bring all your identifying documents. Families will be referred to our program from there. Families are accepted into our program between the hours of 9:00am-1:00pm Monday-Friday.
To be accepted, families must:
- Register as homeless with the Erie County Department of Social Services and be referred to our program.
- Complete an initial assessment with our Case Manager.
- Have no active substance abuse, untreated mental health issues or be in danger due to domestic violence.
- Abide by our Guest Guidelines.
- Be capable of participating in a shared family environment.