Family Promise of WNY
Family Promise of WNY
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    • Our Shelter and Mission
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    • Home
    • Who We Are
      • Our Shelter and Mission
      • Our Team: Staff and Board
      • Our Commitment to Equity
      • Our History
      • Impacts of Homelessness
      • 2022 Year in Review
      • Jobs
    • Get Involved
      • Bring Families Groceries
      • Wish Lists
      • Housewarming Starter Kit
      • Donate Furniture
      • Volunteer
      • Events
      • Contact Us
    • Donate
      • Donate Today
      • Designate your Donation
      • Legacy Creation
    • Need Shelter?
  • Home
  • Who We Are
    • Our Shelter and Mission
    • Our Team: Staff and Board
    • Our Commitment to Equity
    • Our History
    • Impacts of Homelessness
    • 2022 Year in Review
    • Jobs
  • Get Involved
    • Bring Families Groceries
    • Wish Lists
    • Housewarming Starter Kit
    • Donate Furniture
    • Volunteer
    • Events
    • Contact Us
  • Donate
    • Donate Today
    • Designate your Donation
    • Legacy Creation
  • Need Shelter?

Testimonies from our Former Guests

A graduated mom's feedback:

"Family Promise meant everything during our stay.  I was able to meet a variety of people from different religions and backgrounds from myself and learn a lot.  All employees of Family Promise were welcoming and made me and my daughter comfortable while residing here.  Staff go above and beyond to get you the help and resources you need on your journey so you can start the next chapter of your life once you secure housing.  Thank you for everything!"

A graduated dad's feedback:

"Family Promise has meant everything to me.  Without y'all I wouldn't be doing as good as I am now.  You all have worked with me and I can't thank you enough.  The staff are awesome.  I'll never forget my stay at Family Promise.  Me and my son very much appreciate you all.  When I first signed up for a shelter, I was so scared.  But being at Family Promise made things easy.  You all are a big help and I thank you.  God bless you all!!!"  

OUR MISSION

OUR MISSION

OUR MISSION

Alongside our partners, we keep families experiencing homelessness together by offering emergency housing and compassionate support as they work to find their way back home.  

OUR VISION

OUR MISSION

OUR MISSION

We seek to build a community that wraps homeless children and their families in hope.

OUR VALUES

OUR MISSION

OUR VALUES

  • We are personal
  • We are family focused
  • We promote self-determination
  • We build trust
  • We are goal oriented

Who Family Promise of WNY Serves

We Accommodate ALL Families

Family Promise is open to all families, regardless of race, religion, age, or sexual orientation.  Eligible families consist of one or both parents or guardians who are caring for at least one child under the age of 18 and pregnant women with or without children. We do accept families which include fathers and teenage sons.  


If you are a family in need of services, go to the Department of Social Services at 158 Pearl Street, 1st floor and look for the window that says "homeless".  Bring all your identifying documents.  Families will be referred to our program from there.  Families are accepted into our program between the hours of 9:00am-1:00pm Monday-Friday.

To be accepted, families must:

  • Register as homeless with the Erie County Department of Social Services and be referred to our program.
  • Complete an initial assessment with our Case Manager.
  • Have no active substance abuse, untreated mental health issues or be in danger due to domestic violence.
  • Abide by our Guest Guidelines.
  • Be capable of participating in a shared family environment.

    More Testimonies from Our Former Guests

    Derek's Testimony

    Jeffrey's Testimony

    Derek's Testimony

    "We had a great experience at Family Promise.  Our family is most grateful for this program enabling us to stay together during this difficult time.  We will treasure the wonderful memories with everyone we met and spent time with.  Please accept our warmest thanks as we move forward in life with a brand new start."

    Misty's Testimony

    Jeffrey's Testimony

    Derek's Testimony

    "I'm very thankful that we were able to be a part of the program.  Family Promise gave my family something to look forward to every morning - we knew we were going to be treated not as just homeless people but as a part of the real world.  We got to maintain our dignity and self-respect and my family stayed together and we were happy.  Thank you Family Promise."

    Jeffrey's Testimony

    Jeffrey's Testimony

    Victoria's Testimony

    "I feel as though Family Promise has gone over and beyond for me and my family and assisted us to the best of their ability and we wouldn't ask for anything more.  I just want to say 'thank you' for helping me and my family when we needed it most.  There will never be enough words to express our appreciation - Thank you, thank you."

    Victoria's Testimony

    Christina's Testimony

    Victoria's Testimony

    "The people at Family Promise really feel like a family.. . not something you would expect from a shelter.  They always made myself and kids feel at home.  They are people who genuinely care."

    Christina's Testimony

    Christina's Testimony

    Christina's Testimony

    "I feel really good being here.  I often feel judged by people or have to face 'how did she get into this situation. . . especially with kids?'  I haven't felt judged by anybody here, not for a moment since being here.  Everybody has been so nice to me."

    James' Testimony

    Christina's Testimony

    Christina's Testimony

    "We are grateful for everything.  There were times we felt discouraged and we were feeling low and all the Family Promise team reassured us that everything would be alright.  And it was!  I would recommend Family Promise to anyone in need of help.  In tough times, Family Promise was our glue and held us up.  Thank you x1000!"

    Our Partners

    Copyright © 2019 Family Promise of WNY - All Rights Reserved.

    For more information on Family Promise as a national program, click here to visit their website.

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