We are an emergency shelter for homeless families


We are Critical

We one one of only two shelters in Erie County that keep families together which include fathers and teenage sons.  On any given day in Erie County, there are twice as many families who need shelter as there are shelter beds and typical shelter models separate men from women and children.   In times of crisis, family unity provides critical support to all our guests, 70% of whom are children.  


We are Personal

With only three families in our program at a time, we run a small-scale model that allows us to focus a lot of personal attention on each of our guests.  We strive to create a family-like environment based on compassion, respect and shared community.  We know each person here by name.  Our Case Manager is able to provide intensive case management to make sure our kids are in school every day and our parents are receiving the services they need to succeed.  


We are Volunteer Driven

We mobilize the Western New York community to form our hospitality network, helping us achieve our mission.  Our program is full of generous people who want to be a part of the solution to end family homelessness by providing food, shelter, donations, labor, outreach and hospitality. 

Understanding the Issue

Want to know what homelessness feels like through the eyes of a child?  Check out this video from the National Alliance to End Homelessness, called  "Parents and Kids Talk about Homelessness". . .

Contact Us

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Better yet, see us in person!

We love our supporters, so please come visit during normal business hours.  Contact us to schedule a tour!

Family Promise of WNY

75 Hickory Street, Buffalo, New York 14204

(716) 771-3007


Monday - Saturday: 9am - 5pm

Sunday: Closed