Check out the positions that we are hiring for. Share with anyone that you think would be a good fit for one of these positions. We encourage you to read through each of the jobs and follow the directions step by step if you decide to apply.

Our response to the COVID-19 Outbreak

Impact of COVID-19 on our Program

Impact of COVID-19 on Family Homelessness

Impact of COVID-19 on Family Homelessness


During this time of uncertainty and the quickly evolving landscape of the COVID-19 outbreak, the Family Promise Board of Trustees is firmly committed to the following goals:

  • Keeping our staff and guests healthy and safe
  • Ensuring that construction proceeds on our building within the limits set forth by New York State 
  • Securing the long-range financial and operational strength of our program

The following safety measures have been implemented to achieve these goals:

  • Suspending all visitors and volunteers from entering the building
  • Suspending all donations coming into the building, including food
  • Suspending all furniture moves
  • Suspending all new guest intakes
  • Reducing staff as appropriate to ensure social distancing
  • Cancelling our upcoming Meat Raffle

If you are looking for ways to help during this crisis, consider the fact that families experiencing homelessness are more vulnerable than ever right now and will continue to struggle with the fallout from this pandemic long after it has subsided.  We need your support more than ever now so we can be a strong support for our community.

Impact of COVID-19 on Family Homelessness

Impact of COVID-19 on Family Homelessness

Impact of COVID-19 on Family Homelessness


With the outbreak of COVID-19, almost every family in our country will face significant challenges to ensure their family is safe, stable and healthy.  These challenges will be magnified for families experiencing housing instability, which:

  • Reduces access to nutrition and makes families more susceptible to disease
  • Limits the ability of a family to avoid an infected individual because of cramped quarters
  • Limits access to hygiene because families with limited resources struggle to secure cleaning products, sanitizers, and other high-demand supplies

Beyond the near-term effects, this outbreak will undoubtedly destabilize the housing situation of countless families in our country well into the future.  

  • Workers are experiencing unprecedented layoffs
  • School closures mean parents will be forced to stay at home without pay
  • Without paid sick leave, an illness in a family will mean serious losses to household income

The economic fallout of this crisis will disproportionately impact families in poverty.  It is projected that we will see increases in homelessness, evictions, and food insecurity well into the future.

We are an emergency shelter for homeless families



We know that most shelters separate men from women and young children - leaving fathers and teenage sons with limited shelter options.  We are one of only two shelters in Erie County that keep families of any makeup together through the crisis of homelessness.   This is even more critical considering that over 70% of our guests are children. 



We know that helping a family find stability starts with building trust and allowing families to reclaim their sense of agency.  Because of this, we run a small-scale, family-centered model which allows us to know each guest by name, offer intensive support tailored to the unique needs of each family and create a home-like environment based on compassion, respect and shared goals.



We know that homelessness in Western New York will be impacted only as much as our community feels personally engaged.   That is why we mobilize the Western New York community to help us achieve our mission.  Our amazing hospitality network is full of generous people who want to be a part of the solution to end family homelessness by providing food, companionship, donations, labor, outreach and financial support.

Check out this video of our shelter through the eyes of one of our guests. . .

Contact Us

Drop us a line!

Better yet, see us in person!

We love our supporters, so please come visit during normal business hours.  Contact us to schedule a tour!

Family Promise of WNY

75 Hickory Street, Buffalo, New York 14204

(716) 771-3007


Monday - Saturday: 9am - 5pm

Sunday: Closed