Family Promise of WNY
Family Promise of WNY
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    • Home
    • Who We Are
      • Our Shelter and Mission
      • Our Team: Staff and Board
      • Our Commitment to Equity
      • Our History
      • Impacts of Homelessness
      • Our Murals
      • Jobs
    • Get Involved
      • Bring Families Groceries
      • Wish Lists
      • Housewarming Starter Kit
      • Volunteer
      • Events
      • How to Donate 101
    • Donate
      • Donate Today
      • Designate your Donation
      • Planned Giving
      • Sponsorship Opportunities
    • Need Help?
    • New Site
  • Home
  • Who We Are
    • Our Shelter and Mission
    • Our Team: Staff and Board
    • Our Commitment to Equity
    • Our History
    • Impacts of Homelessness
    • Our Murals
    • Jobs
  • Get Involved
    • Bring Families Groceries
    • Wish Lists
    • Housewarming Starter Kit
    • Volunteer
    • Events
    • How to Donate 101
  • Donate
    • Donate Today
    • Designate your Donation
    • Planned Giving
    • Sponsorship Opportunities
  • Need Help?
  • New Site

We want to build a new family stabilization hub!

Family Promise of WNY is dedicated to stabilizing families facing homelessness in our community.  75% of the people we work with are children.  We are seeking to build a state-of-the-art new hub that will offer the following services:


EVICTION PREVENTION / SHELTER DIVERSION

We work to avoid the trauma of a family losing their housing by offering: 

  • Case management
  • Rental assistance / security deposits
  • Utility support
  • Landlord mediation
  • Housing location
  • Transportation


TEMPORARY HOUSING

When families have lost housing, we provide temporary accommodations that allow families to stay together as they work to find their way back home.  We provide:

  • housing
  • meals
  • wrap-around case management


STABILIZATION

We continue to work with families once they are housed to help them remain stable.  Programming after shelter helps families remain housed.  We focus on the following:

  • Financial literacy
  • credit repair
  • Educational initiatives
  • Career pathways

Frequently Asked Questions

Families in poverty face daily challenges in meeting basic needs, including substandard housing, hunger, homelessness, inadequate childcare and unsafe neighborhoods.  Families in poverty struggle to pay bills, to navigate the medical and mental health systems to get the help their family needs, they are limited by bad debt, they feel stuck in low-paying jobs. The fastest growing segment of the homeless population in Erie County is families.  


Family Promise of WNY is very good at working alongside families to help them stabilize.  We do the basics, like making sure everyone has shoes that fit, a cell phone that works and all their identifying documents.  And we do the big things, like removing bad debt and helping families build good credit, working with teens on paths to independence and helping families find jobs that promote upward mobility. 


The need is great and we want to help more.  We have outgrown our current space and are seeking to expand our services in a larger facility.


We work with families and 75% of the people we serve are children.  We serve all kinds of families, no matter if they are led by single moms, single dads, two-parent families or are multi-generational. 


Our clients are referred to us by different service providers, such as the Erie County Department of Social Services, Belmont Housing and Say Yes Buffalo.  We accept self-referrals for our Eviction Prevention program.


We are a small-scale program by design.  Over half of our work is done out in the community, often in the homes of the families we work with.  The only on-site program is our temporary housing program, which can accommodate 10 families or up to 50 people at a time.  


To protect the children in our program, the following people CANNOT be placed in our temporary housing program and must be placed at other facilities that are designed to accommodate their unique needs:

  • single adults
  • children without parents
  • people seeking legal status in this country
  • people with untreated mental health conditions
  • people with untreated substance abuse disorder
  • people with a violent criminal background
  • people fleeing an active domestic violence situation
  • sex offenders


We understand homeowners are worried about their property values.  Our research shows that small projects of 50 or less people like the one we are proposing do not impact property values because they lack density.  For discretion, we will not have signage on the front of our building - it will just look like new development coming to the area. 


We strive to be good neighbors!  We will bring the following benefits to our new community:

  • Eviction Prevention - we are here to help families in our community on eviction prevention to keep families housed.
  • Community Space - we are incorporating a community meeting room in our facility design to serve as a hub for community members to gather.
  • Jobs - We are expanding and we will be hiring.  
  • Summer Camp - we have many years of experiencing running a summer camp for the children we work with and we plan to extend this opportunity to the children in our new neighborhood.
  • New Building - We are projecting our project will add close to $10 million of value to the neighborhood. 
  • Security - We staff our building 24/7, providing a level of vigilance to any neighborhood we are in. 
  • Give-Aways - We will host community giveaways throughout the year, including books and school supplies.
  • Community clothing closet - we plan on opening a free family community clothing closet. 


Guest Feedback

“My family and I felt safe and secure here. 

The services that are provided here are excellent. 

Thank you so much for helping my family and I feel whole again! 

The staff made us feel very welcomed and not judged. 

This place is a safe haven to finally be able to make progress on a great transition. I really appreciate how nice and clean things are kept, and kid-friendly. Thank you, thank you, thank you!” 


- mother who graduated from our program

We look forward to meeting you!

We want your feedback! Click the button to contact the Executive Director, Lu Firestone.

Email Lu

Copyright © 2019 Family Promise of WNY - All Rights Reserved.

For more information on Family Promise as a national program, click here to visit their website.

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